There’s nothing more irritating than finding out that the shirt you ordered from an online shop does not fit you or the bag is damaged. Tampa shopping online should not be that stressful. In fact, it should be the most convenient way to shop for items. Though this is not usually the case, it does happen and when it happens, you have to be careful and you have to know your rights as a customer.
Study the return policy before you buy
Before you click purchase, study the return policy of the website or the seller. Clicking on that purchase icon will indirectly tell the site and seller that you’re agreeing to the terms and conditions of the item. Most return policies are very fair, though there are some third-party sellers on Amazon that do not like to deal with returned packages. Exchange is more acceptable, though this does not work if you suddenly changed your mind and does not want the item anymore.
Chat with the seller directly
If you are unsure about the policy, you can chat with the seller directly to ask. If you need to inquire about the products, ask as many questions as possible, so that both of you will be on the clear before you purchase the item/s. If you have already bought the item and found out that it’s not what you want, you should definitely message the seller and ask if he/she is willing to accept the item back or at least, exchange it for the right one. You can fix a lot of things by just speaking directly and calmly with the seller. Even if you feel that you have been duped, you should definitely be respectful when dealing with issues of return and exchange.
Contact the eCommerce platform management
If the seller is unresponsive or irrational with your requests, it’s time to contact the ecommerce management and have them resolve the issue. Most ecommerce platforms would side with the customer, unless the request is totally irrational and out of this world. As a customer, you have the right to return any item that you feel does not represent the item that the seller originally described or posted.
Package the item correctly and ship it out
When the exchange or the return has been approved, package the item correctly even if you are annoyed about this whole process. Nothing says respectful than delivering the item back in its rightful packaging. Make sure all accessories are included (if there are any), so there’s no need for a second shipment. Then, wait patiently for your refund or the exchanged item.